Sontogel Privacy Policy – Protecting Your Personal Data Is Our Priority

1. Personal Data We Collect

Sontogel collects your personal information through several means — directly when you register and use the platform, automatically through website tracking technologies, and from trusted third-party sources such as financial institutions where relevant to payment processing.

Categories of information we may collect include:

• Identity Information: Full name, date of birth, identification card or passport number, nationality, and gender.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account or digital wallet details used for deposits and withdrawals, and in-platform transaction history.
• Usage Information: Gaming history, wagering habits, session duration, login frequency, and in-platform activity.
• Technical Information: IP address, browser type and version, operating system, screen resolution, and device data used to access the platform.
• Verification Documents: Copy of identification card, passport, proof of address, and other documents required for the KYC (Know Your Customer) process.

Summary of Data Collection Purposes

2. How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. sontogel does not use your data for unrelated purposes without prior notice. The primary purposes are as follows:

• Process account registration and verify your identity through the required KYC process.
• Process deposits, withdrawals, and other financial transactions securely and efficiently.
• Provide access to all games and services available on the sontogel platform.
• Send important notifications related to your account, transactions, and security updates.
• Detect and prevent fraud, money laundering, and suspicious activity.
• Comply with legal obligations and regulations applicable to platform operations.
• Improve the user experience based on analysis of platform usage patterns.
• Send promotional information and personalised offers — subject to your consent.

3. Sharing Information with Third Parties

Sontogel does not sell or rent your personal information to any party for commercial purposes. However, in the course of operating the platform, there are limited situations where we may need to share certain information:

• Payment Processors: Financial information is shared with approved payment processors solely to facilitate your deposit and withdrawal transactions.
• Game Providers: Minimum technical data required is shared with game providers to enable you to play their titles within the sontogel platform.
• Authorities: Information may be disclosed to law enforcement agencies or regulatory authorities if required by Malaysian law or a valid court order.
• KYC Services: Verification documents are shared with recognised third-party KYC service providers for identity verification purposes only.

All third parties receiving data from sontogel are bound by strict confidentiality agreements and are only permitted to use that information for the specific purposes defined.

4. Data Security Measures We Take

Protecting your data is more than a legal obligation — it is our moral responsibility to every sontogel member. We continuously invest in security infrastructure to keep your data safe at all times:

• 256-bit SSL encryption for all data transferred between your browser and sontogel servers.
• Encryption of sensitive data stored in databases using industry-recognised encryption algorithms.
• Layered access controls — only staff who require access to perform their duties are permitted to view member data.
• Continuous system security monitoring with anomaly detection and automated incident response.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Two-factor authentication (2FA) for member account access as an additional layer of protection.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. You also play an important role in keeping your account secure by using a strong password and not sharing your login details.

5. Cookies and Tracking Technologies

The sontogel platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve functionality and the user experience.
• Functional Cookies: Remember your preferences and settings such as language, region, and display options for your convenience.
• Analytics Cookies: Help us understand platform traffic and usage patterns in aggregate, anonymised form for continuous improvement.

6. Data Retention Period

Sontogel does not retain your personal data indefinitely. We have a clear data retention policy based on the purpose of collection and legal requirements:

• Active Account Data: Retained for the duration your account is active and for the required period after account closure in accordance with legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering laws and financial reporting requirements.
• KYC Documents: Retained for 5 years after the account closure date in accordance with regulatory requirements.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Support Communication: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires or data is no longer needed for its specified purpose, sontogel will securely delete or anonymise it in accordance with industry-standard procedures.

7. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) and applicable data protection standards, you have the following rights regarding your personal data we hold:

8. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how sontogel handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every enquiry seriously and in a timely manner.

You may contact our Data Privacy Officer through the following methods:

• Live Chat: Available 24/7 via the live chat button on the sontogel platform
• Email: [email protected] (response within 1–3 business days)

Please clearly state in your enquiry that it relates to data privacy so it can be promptly directed to the right team.